Shipping & Delivery

This Shipping & Delivery Policy explains how GEAROPT handles order processing, shipment, delivery estimates, tracking, customs duties, failed delivery, damaged packages and product-specific shipping restrictions for products purchased directly from www.gearopt.com or directly from GEAROPT where this policy applies.

GEAROPT is operated by MAAFU OUTDOOR SPORTS GEARS CO., LIMITED, a company based in Hong Kong. GEAROPT products may include water-sports electronic products, Mini Tank / high-pressure products, compressors, pumps, accessories and selected third-party brand products. Because some products are safety-related or may be subject to carrier and customs restrictions, shipping availability, processing time and delivery time may vary by product type, destination, warehouse location and logistics service.

This policy is separate from GEAROPT's Return & Refund Policy and Limited Warranty & After-Sales Service Policy. Delivery issues, wrong item shipments, damaged-on-arrival items and refused packages may also be handled under the relevant policy depending on the actual situation.

1. Who This Policy Applies To

This policy applies to products purchased directly from www.gearopt.com or directly from GEAROPT, unless another written sales term applies.

If you purchased a GEAROPT product from an authorized dealer, distributor, marketplace or third-party retailer, please contact the original seller first. Their shipping, delivery, return and service terms may apply. GEAROPT may assist with technical support or service coordination where appropriate.

If you purchased directly from GEAROPT at an exhibition, event, offline sales activity or through a written quotation, separate event-sale, sample-sale, wholesale, distributor or B2B terms may apply where stated at the time of purchase or in writing.

2. Shipping Areas

We ship to selected countries and regions supported by our logistics partners.

Shipping availability may vary depending on product type, inventory location, destination, carrier service availability, customs requirements and order type.

If a product cannot be shipped to your selected destination, we may contact you to discuss available options, cancel the affected item or refund the unshipped item.

3. Shipping Locations and Warehouses

Orders may be shipped from China, Hong Kong, the European Union, the United States or another available fulfillment location, depending on product availability, destination, logistics restrictions and order type.

The shipping location may differ from the business address shown in GEAROPT's website policies or invoices.

For certain products or regions, GEAROPT may use third-party warehousing, fulfillment or logistics partners.

4. Order Processing Time

Most in-stock consumer orders are usually processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.

Orders placed during peak seasons, promotional periods, public holidays, or orders requiring additional verification may require extra processing time.

Mini Tank, high-pressure products, compressors, pre-orders, customized orders, large orders, wholesale orders, dealer sample orders and exhibition sample orders may require additional processing time.

If we cannot process or ship an order within the stated timeframe, we will contact the customer with available options, which may include accepting a revised shipping timeframe or receiving a refund for unshipped items.

5. Estimated Delivery Time

After dispatch, most standard consumer orders are estimated to be delivered within 3-14 business days, depending on the destination country or region, warehouse location, product availability, logistics service, customs clearance and local delivery conditions.

Delivery to remote areas, islands, customs-sensitive destinations, or regions affected by carrier delays, weather, strikes, holidays, force majeure events or customs inspections may take longer.

Estimated delivery times are provided for reference only and are not guaranteed unless expressly stated in writing.

6. Delivery Time Reference

· Order processing for most in-stock consumer products: usually 1-3 business days after payment confirmation.

· Standard delivery after dispatch: estimated 3-14 business days.

· Remote areas, islands or customs-sensitive destinations: may take longer.

· Mini Tank, high-pressure products or compressor orders: additional processing or delivery time may apply.

· Pre-orders, customized orders, large orders, wholesale orders, dealer sample orders and B2B orders: confirmed separately in writing.

7. Shipping Methods and Costs

Except where free shipping applies, available shipping rates for eligible destinations are calculated at checkout in real time based on the delivery address, package weight and dimensions, warehouse location, and available carrier or app services.

Free shipping applies only to qualifying products, order values or destinations as shown at checkout. When no real-time carrier rate is available, a fixed backup shipping rate may be shown to keep checkout available.

Battery-powered products, lithium batteries, high-pressure products, islands, remote areas, oversized packages, special handling, and premium or insured routes may incur additional shipping charges.

GEAROPT may select the most suitable logistics provider based on product type, destination, service availability and safety requirements. Customers may not be able to choose a specific carrier unless expressly agreed in writing.

8. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information where available.

Tracking updates may take time to appear after dispatch and may be delayed during customs clearance, carrier transfer, weekends, public holidays or local delivery processing.

If tracking has not updated for an unusual period, please contact GEAROPT Customer Support and we will help review the situation with the logistics provider where possible.

9. Mini Tank and High-Pressure Product Shipping Notice

Mini Tank and high-pressure products are safety-related products. For transportation safety and carrier compliance reasons, Mini Tank products are shipped empty and unpressurized unless expressly stated otherwise in writing.

Shipping availability may vary by destination country, carrier rules, customs requirements and product configuration.

Some destinations may require additional documentation, customs review, inspection or local compliance steps before delivery.

Customers are responsible for checking whether the product can be imported, owned, filled, transported and used in their destination country or region.

GEAROPT may refuse, cancel, adjust or delay shipment where we reasonably believe that a product cannot be safely or practically shipped to the destination, or where carrier rules restrict shipment.

10. Customs Duties, Taxes and Import Fees

For international orders, customs duties, VAT, import taxes, brokerage fees, clearance fees or other charges may be required by the destination country or region.

These charges are not controlled by GEAROPT and are generally the customer's responsibility unless expressly stated otherwise at checkout or in writing.

Customs clearance procedures may delay delivery beyond the estimated delivery timeframe.

If a package is refused because of unpaid customs duties, taxes or import fees, any refund may be reduced by original shipping costs, return shipping costs, customs charges, handling fees or other costs incurred.

Customers are responsible for providing accurate shipping, customs and contact information. Delays or additional costs caused by incorrect or incomplete customer information may be the customer's responsibility.

11. Incorrect Shipping Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping information, including recipient name, address, phone number, email address and any customs-related information required for delivery.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed, packed or shipped.

If a package is delayed, returned, lost or requires reshipment because of incorrect or incomplete customer information, failed delivery attempts, refusal to accept delivery, failure to collect the package, or failure to complete customs clearance, the customer may be responsible for additional shipping costs, return costs, customs charges or handling fees.

12. Lost, Delayed or Delivered-But-Not-Received Packages

If tracking shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbors, building reception, local courier office or the delivery carrier. We may also review the case with the logistics provider and request proof of delivery or investigation information where available.

If a package is confirmed lost or misdelivered by the carrier, GEAROPT will review the case and provide an appropriate solution depending on the investigation result and the actual circumstances.

GEAROPT is not responsible for delays caused by customs inspections, carrier disruptions, incorrect customer information, force majeure events, weather, strikes, public holidays, local delivery restrictions or other circumstances outside GEAROPT's reasonable control, but we will assist customers in reviewing delivery issues where possible.

13. Damaged Packages or Damaged-on-Arrival Items

If your package arrives visibly damaged, please take clear photos of the outer box, shipping label, inner packaging and product condition before using the product.

Please contact GEAROPT Customer Support as soon as possible, preferably within 7 days of delivery, and provide your order number, photos or videos of the damage, and a clear description of the issue.

For Mini Tank or high-pressure products, GEAROPT may also request photos or videos of the cylinder, valve, regulator, pressure gauge, filling connection, packaging condition and the issue observed.

After review, GEAROPT may provide a replacement, repair, refund, spare part, return instructions, return shipping support or another appropriate solution depending on the actual situation.

14. Pre-Orders, Backorders, Large Orders and B2B Orders

Pre-orders, backorders, customized orders, wholesale orders, distributor orders, dealer sample orders, exhibition sample orders and other B2B orders may be subject to separate processing time, delivery time, shipping cost, customs terms, cancellation terms and written sales terms.

For such orders, the applicable quotation, invoice, proforma invoice, purchase agreement, dealer agreement, sample agreement or written communication may apply.

Large orders may require additional packing, production scheduling, logistics planning, export documentation, customs coordination or carrier confirmation before dispatch.

15. Products Purchased from Authorized Dealers

If you purchased your product from an authorized GEAROPT dealer, distributor, marketplace or third-party retailer, please contact the original seller first for shipping, delivery, return and refund requests.

GEAROPT may assist with technical support or service coordination where appropriate, but the original seller's shipping and delivery terms may apply.

16. Relationship with Return, Refund, Warranty and Privacy Policies

This Shipping & Delivery Policy applies mainly to order processing, shipment, delivery estimates, tracking, customs duties, failed delivery, delivery delays and shipping-related customer responsibilities.

Returns, refunds, cancellations and refused packages are handled according to GEAROPT's Return & Refund Policy.

Manufacturing defects, functional failures, warranty inspection, repair, replacement and after-sales support are handled according to GEAROPT's Limited Warranty & After-Sales Service Policy.

Personal information submitted for order processing, shipping, delivery, customs clearance, return, refund, warranty or after-sales requests will be handled in accordance with GEAROPT's Privacy Policy.

17. Contact Us

For shipping and delivery questions, please contact:

GEAROPT Customer Support

Email: info@gearopt.com

Website: www.gearopt.com

Business Hours: Monday-Friday, 9:00-18:00 GMT+8