Términos del servicio

1. Who We Are

This website is operated by MAAFU OUTDOOR SPORTS GEARS CO., LIMITED, under the GEAROPT brand.

Company address: Room 602, 6/F, Kai Yue Commercial Building, No.2C, Argyle Street, Mongkok, Kowloon, Hong Kong.

Email: info@gearopt.com. Website: www.gearopt.com.

In these Terms, “GEAROPT”, “we”, “us” or “our” refers to MAAFU OUTDOOR SPORTS GEARS CO., LIMITED and the GEAROPT brand.

2. Acceptance of These Terms

By accessing or using the website, placing an order, purchasing a product, creating an account, submitting a review, contacting customer support, or requesting after-sales service, you agree to these Terms.

These Terms should be read together with our Shipping & Delivery Policy, Return & Refund Policy, Global Limited Warranty & After-Sales Service Policy and Privacy Policy. Those policies form part of these Terms where they apply.

If a specific policy provides more detailed rules for shipping, returns, refunds, warranty, after-sales service or personal information, that specific policy will apply to that subject matter.

If you do not agree with these Terms, you should not use the website or place an order.

3. Consumer and Business Customers

A “consumer” means an individual purchasing mainly for personal, non-commercial use.

A “business customer” means any company, organization, reseller, distributor, retailer, professional buyer, institution, club, diving center, boat business, training organization or person purchasing mainly for commercial, professional, institutional or resale purposes.

These Terms apply to both consumers and business customers unless another written agreement applies.

Wholesale, distributor, dealer sample, exhibition sample, customized, pre-order, special-order and other B2B purchases may be subject to separate written terms, quotations, invoices, proforma invoices, purchase agreements, sample agreements, dealer agreements or distributor agreements.

4. Website Use

You may use the website only for lawful purposes and in accordance with these Terms.

You must not use the website or any product for any illegal, unsafe, misleading, fraudulent or unauthorized purpose.

You must not submit false or misleading information, interfere with website security, upload malicious code, scrape website content, misuse promotions, infringe intellectual property rights, or attempt unauthorized resale in a way that conflicts with GEAROPT channel policies.

You confirm that you are legally capable of entering into a binding contract in your country or region. Certain products, including Mini Tank and high-pressure products, are intended for responsible adult use and must be used only in accordance with product manuals, markings and safety warnings.

5. Product Information, Images and Availability

We make reasonable efforts to display product images, colors, specifications, dimensions, packaging, compatibility information and included accessories accurately.

Minor differences may occur due to photography, display settings, product updates, production batches, packaging changes, accessory improvements or regional versions.

Product descriptions, specifications, prices, promotions, availability and included accessories may change from time to time. Changes will not affect orders already accepted by us, except in cases of obvious error, payment issue, stock unavailability, shipping restriction or product compliance limitation.

Any offer for a product on the website is void where prohibited by shipping restrictions, carrier rules or product compliance requirements.

6. Orders and Order Acceptance

Product listings on the website are invitations to place an order and do not constitute a binding offer from GEAROPT.

When you place an order, you submit an offer to purchase the selected product(s). We may accept your order by sending an order confirmation, dispatching the product(s), requesting payment where applicable, or otherwise confirming acceptance.

We may refuse, limit, reject, delay or cancel an order in cases of pricing error, stock unavailability, payment issue, suspected fraud, incorrect information, shipping restriction, product compliance limitation, destination restriction, unauthorized resale concern or other legitimate business reason.

If we cancel an order after payment has been received, we will provide a refund for the cancelled item(s).

7. Prices, Taxes and Payment

Prices are displayed in the currency shown at checkout and may change from time to time.

Shipping fees, taxes, customs duties, VAT/GST, brokerage fees, clearance fees or other local charges may apply depending on destination, product type, order value and shipping method.

Unless expressly stated as included at checkout or in writing, import duties, customs fees, VAT/GST or other local charges are the responsibility of the customer.

Available payment methods are shown at checkout. Payment services may be provided by third-party payment providers. We do not usually store full payment card numbers on our own systems.

We may delay or cancel an order if payment is not completed, reversed, disputed, flagged for fraud review, or otherwise cannot be verified.

8. Shipping and Delivery

Shipping methods, processing time, estimated delivery time, shipping fees, tracking, customs duties, delivery restrictions, failed delivery, damaged packages and delivery issues are governed by our Shipping & Delivery Policy.

Delivery estimates are provided for reference only and are not guaranteed unless expressly stated in writing.

Mini Tank and high-pressure products are safety-related products and are shipped empty and unpressurized unless expressly stated otherwise in writing.

Shipping availability for Mini Tank, high-pressure products, compressors or other safety-related products may vary by destination country, carrier rules, customs requirements and product configuration.

If we cannot ship an order within the stated timeframe, we will contact you with available options, which may include accepting a revised shipping timeframe or receiving a refund for unshipped merchandise.

9. Returns, Refunds and Cancellations

Returns, refunds, cancellations, exchanges, refused packages and approved customer return requests are governed by our Return & Refund Policy.

GEAROPT generally accepts return or exchange requests for confirmed quality issues, shipping damage, wrong item delivery, GEAROPT fulfillment errors, approved wrong-item exchange requests, or special situations approved by GEAROPT Customer Support.

Returns must be approved by GEAROPT Customer Support before any product is sent back. Unauthorized returns may be refused, delayed, returned to sender, or handled at the customer's risk.

Mini Tank, high-pressure products, water-sports electronics, consumable parts, accessories, customized products, B2B orders, dealer samples and exhibition samples may be subject to specific return conditions stated in the Return & Refund Policy or separate written terms.

10. Warranty and After-Sales Service

Warranty and after-sales service are governed by our Global Limited Warranty & After-Sales Service Policy.

GEAROPT provides a limited commercial warranty against manufacturing defects and functional failures under normal use during the applicable warranty period stated in the Warranty Policy.

As a general summary only: GEAROPT Mini Tank System products are covered by 12 months of limited commercial warranty; GEAROPT Water Sports Bone Conduction Headphones are covered by 12 months of limited commercial warranty; high-pressure compressors and hand pumps are covered by 12 months; and certain accessories, consumables, bags, straps and filter elements may have no additional commercial warranty except where defective on arrival.

Third-party brand products may be subject to the original manufacturer's commercial warranty policy. GEAROPT may assist with service coordination where appropriate.

11. Product Safety and User Responsibility

You are responsible for using all products safely and in accordance with the user manual, product labels, product markings, safety warnings and maintenance instructions.

Before use, you must inspect the product and stop using it if there is visible damage, abnormal sound, leakage, corrosion, abnormal pressure, charging abnormality, sealing failure, malfunction or any other unsafe condition.

Water-sports, diving-related, boating, high-pressure and electronic products may involve risks if used incorrectly. You are responsible for assessing your own ability, environment, training and safety conditions before use.

GEAROPT products must not be misused, modified, disassembled, repaired, overfilled, connected to incompatible equipment, or used outside their intended purpose unless expressly permitted by the user manual or by GEAROPT in writing.

12. Mini Tank / High-Pressure Product Safety Notice

Mini Tank and other high-pressure products are not toys. Breathing compressed air underwater and using high-pressure products involve inherent risks, including serious injury or death if used improperly.

GEAROPT Mini Tank products are high-pressure breathing-air products. Users must read and follow the product manual, product markings, safety warnings, filling instructions and safe operating procedures before filling, transporting, storing or using the product.

Do not fill beyond the rated working pressure stated in the product manual or on the cylinder marking. For GEAROPT Mini Tank products, the rated working pressure is 200 BAR / 3000 PSI unless otherwise stated on the product marking or manual.

The Mini Tank should only be filled with clean, dry, breathable compressed air from a proper breathing-air filling source. Do not use non-breathing air, contaminated air, oxygen-enriched gas, Nitrox / Enriched Air Nitrox, pure oxygen, industrial gas or any unauthorized filling source unless expressly permitted by the product manual.

Do not disassemble, modify, repair or alter high-pressure products, cylinders, valve heads, regulators, second stages, pressure gauges, filling adapters, hoses, pumps or compressors unless expressly permitted by the user manual or by GEAROPT in writing.

Mini Tank products are not intended to replace professional diving equipment, professional diving training, rescue equipment or emergency equipment.

Do not use Mini Tank or high-pressure products for high-risk diving, deep diving, solo diving, rescue, industrial, commercial or professional underwater operations unless you are properly trained and qualified.

13. Water-Sports Headphones Safety and Use Notice

Water-sports headphones must be used responsibly. Do not use audio in a way that prevents awareness of surrounding risks, instructions, alarms, traffic, boats, other swimmers, divers, rescue signals or environmental hazards.

Bluetooth signals do not transmit effectively underwater. For swimming or underwater use, MP3 mode should be used where applicable.

After use in seawater, pool water or dirty water, rinse the product with fresh water and dry it before charging, storage or packing.

Do not charge electronic products when wet. Do not continue water use if the product casing, buttons, charging contacts, seals or waterproof areas appear damaged.

Waterproof or water-resistant performance can be affected by impact, aging, improper maintenance, chemical exposure, high temperature or unauthorized disassembly.

14. Third-Party Brand Products

Third-party brand products sold on our website are owned by their respective brand owners and may be subject to separate product manuals, warranty terms, safety instructions, after-sales policies and brand conditions.

GEAROPT may assist with service coordination where appropriate for third-party brand products purchased directly from GEAROPT.

Nothing in these Terms transfers third-party brand ownership, trademarks or product responsibility to GEAROPT beyond what applies under the sale and any written warranty or service policy.

15. Reviews, Feedback and User Submissions

If you submit reviews, photos, videos, feedback, suggestions, product ideas or other content to us, you confirm that you have the right to submit that content and that it does not violate third-party rights.

You grant GEAROPT a non-exclusive, worldwide, royalty-free right to use, reproduce, translate, publish, display and adapt such content for website, customer service, product improvement, training, marketing and business purposes.

We may monitor, edit, refuse or remove content that we consider unlawful, offensive, misleading, defamatory, infringing, unsafe, spam, abusive, false, irrelevant or otherwise inappropriate.

Personal information submitted through the website, checkout, returns, warranty, after-sales service or customer support will be handled in accordance with our Privacy Policy.

16. Intellectual Property

All content on the website, including text, images, videos, graphics, icons, product descriptions, product names, slogans, layouts, manuals, downloadable materials, presentations, designs, logos and trademarks, is owned by or licensed to GEAROPT or the relevant rights owner.

You may not copy, reproduce, modify, distribute, resell, exploit, scrape or use any part of the website or its content without our prior written permission.

The GEAROPT brand, product names, website content, visual materials and slogan “Go Anywhere. Do Anything.” may not be used in a way that misleads customers, suggests unauthorized partnership, or infringes GEAROPT rights.

17. Errors, Third-Party Tools and Links

Occasionally there may be information on the website that contains typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates, availability, compatibility or order information.

We reserve the right to correct obvious errors, update information, contact you for confirmation, or cancel an affected order and issue a refund.

Our website may include third-party payment services, logistics tracking tools, embedded content, review tools, analytics tools, advertising tools or links to third-party websites. These services are provided by their respective providers and may be subject to their own terms and privacy policies.

We are not responsible for third-party websites, tools, content, policies, products or services.

18. Limitation of Liability

GEAROPT is not responsible for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of revenue, loss of data, business interruption or similar losses arising from use of the website or products.

GEAROPT is not responsible for damage, loss or injury caused by misuse, abuse, unauthorized modification, unauthorized repair, disassembly, failure to follow instructions, use beyond rated pressure, improper filling, contaminated air source, incompatible equipment, unsafe conditions, unlawful use, lack of required training or use outside the product's intended purpose.

GEAROPT's responsibility for order, shipping, return, refund, warranty or after-sales matters is handled according to the applicable GEAROPT policy and the specific facts of the case.

19. Customer Responsibility

You agree to be responsible for losses, claims, damages, costs or expenses arising from your breach of these Terms, misuse of the website or products, infringement of third-party rights, unauthorized resale, false information or unsafe product use.

20. Force Majeure

GEAROPT will not be responsible for delay or failure to perform caused by circumstances outside our reasonable control, including customs delays, carrier disruptions, weather, natural disasters, epidemics, war, strikes, labor disputes, government actions, import/export restrictions, supply-chain disruption, payment system outages, platform outages, logistics restrictions, or safety/regulatory restrictions affecting high-pressure products.

If an order is affected by such circumstances, we will contact the customer with available options where appropriate.

21. Termination and Suspension

We may suspend or terminate access to the website, cancel accounts, refuse service, cancel orders or limit purchases where we reasonably believe there has been a breach of these Terms, fraud, abuse, security risk, unlawful activity, misuse of promotions, unauthorized resale, payment issue, or product safety/compliance concern.

Any obligations or liabilities incurred before termination remain effective where applicable.

22. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong, unless another written agreement applies.

We encourage customers to contact GEAROPT Customer Support first so that we can review and try to resolve the issue directly.

23. Changes to These Terms

We may update these Terms from time to time by posting the updated version on this page.

The updated Terms will apply from the effective date shown on the page or from the date they are posted, unless otherwise stated.

Changes will not affect orders already accepted before the effective date of the updated Terms, unless agreed with the customer.

24. Contact Us

For questions about these Terms, please contact:

GEAROPT Customer Support

Email: info@gearopt.com

Website: www.gearopt.com

Business Hours: Monday-Friday, 9:00-18:00 GMT+8