Warranty
At GEAROPT, we design and provide products for water sports, boating, diving-related use, outdoor training, and active lifestyle scenarios. We are committed to offering reliable products, clear warranty coverage, and responsive after-sales support.
Global Warranty and Local Consumer Rights
This policy describes the voluntary limited commercial warranty provided by GEAROPT for eligible products purchased from the official GEAROPT website or authorized sales channels. This commercial warranty is offered globally and is provided in addition to, and does not replace, limit, or affect, any statutory rights or legal guarantees that consumers may have under applicable local consumer protection laws.
In some countries or regions, consumers may have legal rights that apply regardless of the commercial warranty period stated in this policy. Where local law provides greater protection than this policy, the applicable local law will apply.
Warrantor
This limited commercial warranty is provided by:
MAAFU OUTDOOR SPORTS GEARS CO.,LIMITED
Room 602, 6/F, Kai Yue Commercial Building, No.2C, Argyle Street, Mongkok, Kowloon, Hong Kong
Email: info@gearopt.com
Website: www.gearopt.com
1. Warranty Coverage
GEAROPT provides limited commercial warranty service against manufacturing defects and functional failures under normal use during the applicable warranty period listed below. The warranty period starts from the date of purchase shown on the valid order confirmation, invoice, receipt, or other proof of purchase.
|
Product / Accessory Category |
GEAROPT Limited Commercial Warranty |
|
GEAROPT Mini Tank System, including cylinder, valve head, regulator / second stage and pressure gauge |
12 months |
|
GEAROPT Water Sports Bone Conduction Headphones |
12 months |
|
High pressure compressor |
12 months |
|
High pressure hand Pump |
12 months |
|
Refill Adapter |
No additional commercial warranty unless defective on arrival |
|
Oil-Water Filter Hose |
No additional commercial warranty |
|
O-rings, Seals, Gaskets, Filter Elements and Other Consumable Parts |
No additional commercial warranty |
|
Backpack, Soft Case, Carrying Bag and Straps |
No additional commercial warranty |
|
Charging Cable and Standard Electronic Accessories |
6 months |
|
Free Gifts or Promotional Accessories |
No additional commercial warranty unless defective on arrival |
|
Third-Party Brand Products |
Subject to the original manufacturer’s commercial warranty policy; GEAROPT may assist with service coordination where applicable |
The commercial warranty periods above do not affect any statutory rights or legal guarantees that consumers may have under applicable local law, including rights relating to defective, damaged, misdescribed, or non-conforming goods.
2. What Is Covered
This limited commercial warranty covers manufacturing defects and functional failures under normal use, including product failure caused by manufacturing or material defects; functional failure under normal operation and proper maintenance; charging failure caused by product defect; button, speaker, motor, pump, valve, gauge, regulator, or component malfunction caused by manufacturing defect; water-resistance failure confirmed as a product quality issue; air leakage or pressure-related defect confirmed as a manufacturing issue; and defective items confirmed upon arrival where applicable.
For safety-related products such as the GEAROPT Mini Tank system, GEAROPT may require photos, videos, inspection details, pressure test information, or return inspection before confirming the warranty solution.
3. What Is Not Covered
This limited commercial warranty does not cover damage or failure caused by misuse, abuse, negligence, accident, dropping, impact, crushing, improper handling, use outside the product instructions, unauthorized repair, modification, disassembly, improper charging, incompatible chargers, abnormal voltage, failure to rinse, clean, dry, or maintain the product after water use, chemical exposure, normal wear and tear, loss, theft, customer transportation damage, improper storage, altered serial numbers or labels, unauthorized sellers, natural disasters, or issues caused by third-party devices, software, chargers, applications, filling sources, or non-GEAROPT accessories.
For Mini Tank and high-pressure products, this limited commercial warranty does not cover damage caused by improper filling, contaminated air source, overfilling, use of non-breathing air, unauthorized filling equipment, improper connection, or failure to follow local cylinder inspection and hydrostatic testing requirements.
4. Accessories with No Additional Commercial Warranty
Oil-Water Filter Hose, O-rings, seals, gaskets, filter elements, other consumable parts, backpack, soft case, carrying bag and straps are not covered by additional commercial warranty. These items are subject to wear, handling, storage conditions, cleaning, maintenance, and frequency of use. Damage, aging, wear, corrosion, stains, scratches, deformation, or performance changes caused by normal use or improper maintenance are not covered by GEAROPT’s limited commercial warranty.
5. Refill Adapter Policy
The Refill Adapter is not covered by long-term additional commercial warranty. However, if the Refill Adapter is defective on arrival, such as incorrect specification, visible manufacturing defect, or connection failure before use, please contact GEAROPT Customer Support within 7 days of delivery where possible with clear photos or videos for review.
This 7-day reporting request does not affect any statutory rights you may have under applicable consumer law. Damage caused by installation, connection, misuse, wear, impact, corrosion, improper storage, or use after delivery is not covered by GEAROPT’s limited commercial warranty.
6. Important Notes for Water-Sports Products
Many GEAROPT products are designed for water-sports environments. Waterproof or water-resistant performance can be affected by impact, aging, improper maintenance, chemical exposure, high temperature, or unauthorized disassembly.
To maintain product performance: rinse the product with fresh water after use in seawater, pool water, or dirty water; dry the product before charging, storage, or packing; keep charging contacts, connectors, valves, and sealing areas clean and dry; do not charge electronic products when wet; do not expose products to strong chemicals, sunscreen, alcohol, detergent, fuel, or corrosive substances; do not disassemble or modify the product; store the product in a clean, dry, ventilated environment; and check O-rings, seals, hoses, connectors, and pressure-related components regularly before use.
For safety-related products, users must read and follow the product manual before use. If any product shows visible damage, corrosion, leakage, abnormal sound, pressure abnormality, charging abnormality, or other signs of malfunction, users should stop using the product immediately and contact GEAROPT Customer Support.
7. Mini Tank / High-Pressure Product Safety Notice
GEAROPT Mini Tank products are high-pressure breathing-air products. Users must follow the product manual, local regulations, and safe operating procedures before filling, transporting, storing, or using the product.
Before each use, users should check cylinder body condition, valve and regulator connection, O-rings and sealing points, pressure gauge reading, filling source quality, and any visible damage, corrosion, leakage, or abnormal sound. If any abnormal condition is found, the product must not be used.
The Mini Tank should only be filled with clean, dry, breathable compressed air from a proper breathing-air filling source. Do not use non-breathing air, contaminated air, oxygen-enriched gas, industrial gas, or any unauthorized filling source unless expressly permitted by the product manual and applicable local regulations.
Mini Tank products are not intended to replace professional diving equipment or professional diving training. Users should not use the product for high-risk diving, deep diving, solo diving, rescue, industrial, or commercial underwater operations unless they are properly trained, qualified, and compliant with all applicable laws and safety requirements.
Users are responsible for following local cylinder inspection, hydrostatic testing, transportation, filling, storage, and usage regulations. Warranty service does not replace legally required cylinder inspection, hydrostatic testing, or local compliance obligations.
8.Return Policy
This limited commercial warranty is separate from GEAROPT’s return, refund, and cancellation policy. This warranty policy applies to manufacturing defects and functional failures covered under the terms stated above. Return, refund, order cancellation, change-of-mind return, and withdrawal rights, where applicable, are handled according to GEAROPT’s separate Return and Refund Policy and applicable local consumer protection laws.
9. How to Request Warranty Service
If your product does not function properly during the warranty period, please contact GEAROPT Customer Support or the authorized dealer from whom you purchased the product.
Please provide: product model; order number, invoice, receipt, or proof of purchase; product serial number if available; clear description of the issue; photos or videos showing the problem; contact information and shipping address. For Mini Tank or high-pressure products, please also provide relevant photos or videos of the cylinder, valve, regulator, pressure gauge, filling connection, and the issue observed.
GEAROPT may first provide remote troubleshooting by email, message, video, or other support methods. If the issue cannot be resolved remotely, the product or part may need to be returned for inspection.
10.Privacy Notice
When requesting warranty service or after-sales support, customers may be asked to provide order information, contact details, shipping address, product serial number, photos, videos, inspection information, and other materials necessary to assess the claim. GEAROPT will use such information only for warranty review, troubleshooting, service coordination, repair, replacement, shipping, customer support, and related after-sales purposes.
Warranty claim information will be handled in accordance with GEAROPT’s Privacy Policy and applicable data protection laws.
11. Repair, Replacement or Service Solution
After reviewing the warranty request, GEAROPT may provide one of the following solutions depending on the actual situation: usage guidance or remote troubleshooting; replacement of defective accessories or parts where applicable; repair service where available; replacement with the same model; replacement with an equivalent or upgraded model if the original model is no longer available; or another reasonable after-sales solution based on product condition and warranty assessment.
Replacement products or parts may be new or refurbished, but they will be in good working condition and functionally equivalent to the original product. Repair or replacement does not restart the original GEAROPT commercial warranty period, unless applicable law provides otherwise. The repaired or replaced product will continue to be covered for the remaining period of the original commercial warranty. When a product or part is replaced, the replaced item becomes the property of GEAROPT.
12. Shipping, Taxes and Service Costs
For confirmed GEAROPT limited commercial warranty cases, GEAROPT will provide the applicable warranty solution according to this policy. Where required by applicable consumer law, statutory remedies will be provided free of charge. For cases not covered by warranty or statutory rights, shipping costs, customs duties, taxes, inspection fees, or service charges may apply.
For products purchased from an authorized dealer, please contact the dealer first. GEAROPT may assist with technical support or service coordination where applicable.
13. Third-Party Brand Products
Third-party brand products sold by GEAROPT may be subject to the original manufacturer’s commercial warranty policy. GEAROPT may assist with service coordination where applicable.
If you purchased a third-party brand product directly from GEAROPT, this does not affect any statutory rights or legal guarantees you may have against the seller under applicable consumer protection laws. Nothing in this policy excludes, limits, or transfers any responsibility that GEAROPT may have as the seller where such responsibility cannot be excluded or limited under applicable law.
14. Products Outside the Commercial Warranty Period
For products outside the GEAROPT limited commercial warranty period, GEAROPT may still provide paid repair, replacement parts, technical support, or service guidance where available. The availability of paid service depends on the product model, spare parts availability, product condition, and service feasibility. This does not affect any statutory rights that may apply under local law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, GEAROPT’s responsibility under this limited commercial warranty is limited to repair, replacement, or other warranty service solutions described in this policy. Nothing in this policy excludes or limits any liability that cannot be excluded or limited under applicable law, or any statutory rights or legal guarantees that consumers may have under applicable consumer protection laws.
16. Contact Us
For warranty service or after-sales support, please contact: GEAROPT Customer Support, Email: info@gearopt.com, Website: www.gearopt.com, Business Hours: Monday-Friday, 9:00-18:00 GMT+8.