Refund policy

This Return & Refund Policy explains how GEAROPT handles returns, refunds, exchanges and order cancellations for products purchased directly from www.gearopt.com or directly from GEAROPT where this policy applies.

GEAROPT is operated by MAAFU OUTDOOR SPORTS GEARS CO., LIMITED. We sell water-sports, electronic and high-pressure safety-related products globally. Because many of our products are water-sports, electronic or high-pressure safety-related products, returns are reviewed carefully for safety, hygiene, inspection and resale reasons.

This policy is separate from our Limited Warranty & After-Sales Service Policy. If your product has a manufacturing defect or functional failure during the warranty period, please contact us for warranty support.

1. Who This Policy Applies To

This policy applies to consumer orders purchased directly from www.gearopt.com or directly from GEAROPT, unless another written sales term applies.

If you purchased from an authorized dealer, distributor, marketplace or third-party retailer, please contact the original seller first. Their return and refund policy may apply. GEAROPT may assist with technical support where appropriate.

Wholesale, distributor, dealer, exhibition sample, customized, special-order, pre-order and other B2B purchases may be subject to separate written terms.

2. When We Accept Returns

GEAROPT generally accepts return or exchange requests in the following situations:

· The product has a confirmed quality issue, manufacturing defect or functional failure when received.

· The product was damaged during shipping and cannot be used normally.

· The item delivered is not the item you ordered, or GEAROPT made a shipping or fulfillment error.

· You ordered the wrong item and contact GEAROPT Customer Support to discuss whether an exchange is possible. In this case, you may be responsible for the return shipping cost and the shipping cost for the replacement item.

· GEAROPT Customer Support approves a return or exchange in a special situation after reviewing your case.

Returns must be approved by GEAROPT Customer Support before any product is sent back. Please do not return a product before receiving return instructions from us.

3. Basic Return Conditions

Unless the product is defective, damaged on arrival or incorrect, a returned product must be in a condition suitable for inspection and resale. This means the product should be unused, clean, dry, undamaged, complete with all original accessories, manuals, labels and packaging, and accompanied by proof of purchase.

GEAROPT reserves the right to inspect returned products before approving any refund, exchange or other solution.

4. Items We May Not Accept for Non-Defective Returns

For safety, hygiene, inspection and resale reasons, we may refuse returns for:

· Products that have been used, filled, pressurized, connected, installed, modified, disassembled, repaired, misused or damaged.

· Products showing signs of water use, sweat, seawater or pool-water exposure, corrosion, impact, scratches, deformation, contamination or heavy wear.

· Mini Tank, high-pressure cylinder, regulator, pressure gauge, compressor, hand pump, refill adapter, oil-water filter hose or other pressure-related products after filling, connection, installation or use.

· O-rings, seals, gaskets, filter elements and other consumable parts after opening, installation or use.

· Free gifts, promotional accessories, clearance items or final-sale items, unless defective on arrival.

· Customized, special-order, wholesale, distributor, dealer sample, exhibition sample or B2B products, unless otherwise agreed in writing.

If a product is defective, damaged on arrival or incorrect, it will be handled under Section 5.

5. Damaged, Incorrect or Defective Items

If you receive an incorrect, damaged or defective item, please contact GEAROPT Customer Support as soon as possible, preferably within 7 days after delivery.

Please provide your order number or proof of purchase, product model, serial number where applicable, clear photos or videos of the issue, photos of the shipping box and packaging, and a short description of the problem.

For Mini Tank or high-pressure products, we may also request photos or videos of the cylinder, valve, regulator, pressure gauge, filling connection, packaging condition and the issue observed.

After review, GEAROPT may provide repair, replacement, refund, spare parts, return instructions, return shipping support or another appropriate solution depending on the situation.

6. Mini Tank and High-Pressure Product Returns

Mini Tank and high-pressure products are safety-related products. Non-defective returns for these products can only be considered if the product is unused, unfilled, unpressurized, unconnected, undamaged, clean, complete and returned in its original packaging.

Returned Mini Tank or high-pressure products may require additional inspection before any refund or exchange is approved.

We may refuse a return or deduct reasonable loss in value if the product shows signs of filling, pressure use, water exposure, corrosion, impact, contamination, unauthorized connection, improper handling, missing parts, disassembly, modification or other safety-related damage.

7. How to Start a Return

Please contact us at info@gearopt.com before sending any product back.

Please include your order number, name, contact information, the product you wish to return, the reason for the return, and photos or videos of the product condition where requested.

After reviewing your request, GEAROPT may provide return instructions and, where applicable, a return authorization form or reference number. The return authorization must be included with the returned product if requested.

Do not send products back without return instructions from GEAROPT. Unauthorized returns may be refused, delayed, returned to sender, or handled at the customer's risk.

Personal information submitted for return, refund, cancellation, damaged item, defective item or order-related requests will be handled in accordance with GEAROPT's Privacy Policy.

8. Return Shipping Costs

If the return is caused by the customer, including ordering the wrong item or requesting an approved exchange for non-defective goods, the customer is responsible for return shipping costs and any shipping cost for the replacement item, unless GEAROPT agrees otherwise in writing.

Returned products should be properly packed and shipped with a reliable tracking method. For high-value or safety-related products, we recommend insured shipping.

GEAROPT is not responsible for return packages that are lost, damaged or delayed during return shipping arranged by the customer.

If the return is caused by GEAROPT's error, such as an incorrect item shipped or a confirmed defective or damaged item upon arrival, GEAROPT will provide an appropriate solution according to this policy.

9. Refunds

After we receive and inspect the returned product, we will notify you whether the refund is approved.

If approved, the refund will usually be issued to the original payment method. Returns are generally processed within 30 days after GEAROPT receives and inspects the returned product. After we issue the refund, it may take additional time for your payment provider, bank or card issuer to post the funds.

Original shipping fees, customs duties, import taxes, brokerage fees, handling fees and other third-party charges are generally non-refundable unless the return is caused by GEAROPT’s error or a refund is required under applicable law.

If a returned product is missing parts, damaged, used beyond necessary inspection, contaminated, opened, installed, pressurized, filled, connected or not returned in its original condition, GEAROPT may refuse the refund or deduct a reasonable loss in value.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@gearopt.com.

During customer service hours, we will try to cancel your order if it has not yet been processed, packed or shipped. Orders may move quickly to fulfillment, so cancellation is not guaranteed.

If the order has already been processed, packed or shipped, it cannot be cancelled directly. You may contact us after delivery to see whether a return or exchange can be reviewed under this policy.

Pre-orders, customized orders, wholesale orders, distributor orders, exhibition sample orders or special arrangements may have separate cancellation terms.

11. Exchanges

Exchanges may be available depending on product availability, product condition and the reason for the request. Please contact GEAROPT Customer Support first. Safety-related products may require inspection before exchange approval.

12. Customs Duties, Taxes and Import Fees

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, clearance fees or other charges required by the destination country or region.

These charges are not controlled by GEAROPT and are generally non-refundable by GEAROPT.

If a package is refused because of unpaid customs duties, taxes or import fees, any refund may be reduced by shipping costs, return shipping costs, customs charges, handling fees or other costs incurred.

Customers are responsible for providing accurate shipping, customs and contact information. Delays or additional costs caused by incorrect customer information may be the customer's responsibility.

13. Authorized Dealers and B2B Orders

If you purchased from an authorized GEAROPT dealer, distributor, marketplace or third-party retailer, please contact the original seller first for return and refund requests.

Wholesale, distributor, dealer sample, exhibition sample, customized, special-order, pre-order and B2B purchases are not eligible for standard consumer returns unless otherwise agreed in writing. These orders will be handled according to the applicable quotation, invoice, purchase agreement, dealer agreement, sample agreement or written communication agreed between the parties.

14. Relationship with Warranty & After-Sales Service

This Return & Refund Policy mainly covers order cancellation, approved customer return requests, delivery issues, incorrect items, damaged-on-arrival items and refund handling.

Manufacturing defects, functional failures, repair, replacement, spare parts, troubleshooting, warranty inspection and after-sales support are handled under GEAROPT's Limited Warranty & After-Sales Service Policy.

15. Contact Us

For return, refund, exchange or cancellation requests, please contact:

GEAROPT Customer Support

Email: info@gearopt.com

Website: www.gearopt.com

Business Hours: Monday-Friday, 9:00-18:00 GMT+8