Privacy Policy

This Privacy Policy is intended for use as GEAROPT’s full website privacy policy. It explains how GEAROPT collects, uses, stores, shares and protects personal information when customers visit the website, purchase products, contact customer support, request warranty or after-sales service, subscribe to marketing communications, or otherwise interact with GEAROPT.

1. Who We Are

This website is operated by:

MAAFU OUTDOOR SPORTS GEARS CO., LIMITED

Room 602, 6/F, Kai Yue Commercial Building, No.2C, Argyle Street, Mongkok, Kowloon, Hong Kong

Email: info@gearopt.com

Website: www.gearopt.com

In this Privacy Policy, “GEAROPT”, “we”, “us” or “our” refers to MAAFU OUTDOOR SPORTS GEARS CO., LIMITED and the GEAROPT brand.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information.

2.1 Information You Provide to Us

We may collect information that you directly provide, including:

•  Name

•  Email address

•  Phone number

•  Billing address

•  Shipping address

•  Order information

•  Payment-related information

•  Product model and purchase details

•  Product serial number, where applicable

•  Warranty or after-sales request details

•  Photos, videos, inspection information or product issue descriptions

•  Messages, feedback, reviews or customer support communications

•  Marketing subscription preferences

2.2 Information Collected During Orders and Payments

When you place an order, we collect information necessary to process your purchase, arrange payment, issue invoices, fulfill delivery, provide customer service and handle returns, warranty or after-sales support.

Payment information may be processed by third-party payment service providers. We do not usually store full payment card numbers on our own systems.

2.3 Warranty and After-Sales Information

When you request warranty service or after-sales support, we may ask you to provide order information, contact details, shipping address, product serial number, photos, videos, inspection information and other materials necessary to assess and handle your claim.

We use this information for warranty review, troubleshooting, service coordination, repair, replacement, shipping, customer support and related after-sales purposes.

2.4 Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, such as:

•  IP address

•  Browser type and version

•  Device type

•  Operating system

•  Pages visited

•  Referring pages

•  Date and time of visit

•  Approximate location based on IP address

•  Website interaction and performance data

•  Cookie and similar tracking information

3. How We Use Personal Information

We may use personal information for the following purposes:

•  To operate and improve our website

•  To process and fulfill orders

•  To arrange payment, shipping, delivery and invoicing

•  To provide customer service

•  To respond to inquiries and messages

•  To handle warranty, repair, replacement, return and after-sales requests

•  To provide product safety, maintenance or service information

•  To manage customer accounts, where applicable

•  To send order updates, shipping updates and service notifications

•  To send marketing emails, only where permitted by law or with your consent where required

•  To improve our products, services, website experience and customer support

•  To prevent fraud, abuse, unauthorized transactions or security incidents

•  To comply with legal, tax, accounting, customs, product safety, regulatory or compliance obligations

•  To establish, exercise or defend legal claims

4. Legal Bases for Processing Personal Information

Where applicable data protection laws require a legal basis for processing, we may process personal information based on one or more of the following grounds:

•  Contract performance: to process orders, deliver products, provide customer support and handle warranty or after-sales requests.

•  Legal obligation: to comply with tax, accounting, customs, product safety, consumer protection or other legal requirements.

•  Legitimate interests: to operate and improve our business, prevent fraud, secure our website, respond to customer inquiries and manage after-sales support.

•  Consent: for certain marketing communications, cookies or other activities where consent is required by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable website functionality, remember user preferences, improve website performance, analyze website traffic and usage, and support marketing, advertising or retargeting activities where applicable.

You can manage cookies through your browser settings or through any cookie preference tool available on our website. If you disable certain cookies, some website features may not function properly.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you product updates, promotions, brand news or other marketing information.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@gearopt.com.

We do not want to send marketing messages to customers who no longer wish to receive them.

7. How We Share Personal Information

We may share personal information with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

•  Payment service providers

•  Shipping and logistics providers

•  Warehousing and fulfillment partners

•  Website hosting and e-commerce platform providers

•  Email, communication and customer support tools

•  Analytics and advertising service providers

•  Professional advisers, such as accountants, legal advisers or compliance consultants

•  Authorized dealers, distributors or service partners, where necessary for order, warranty or after-sales coordination

•  Government authorities, customs, regulators or law enforcement, where required by law

We require service providers to process personal information only for permitted purposes and to protect it appropriately.

We do not sell personal information in the traditional sense. If any activity is considered a “sale” or “sharing” of personal information under applicable privacy laws, such as certain advertising or analytics activities, we will provide any required notice and choice mechanism.

8. International Data Transfers

GEAROPT operates internationally. Your personal information may be processed in Hong Kong, mainland China, the European Economic Area, the United Kingdom, the United States or other countries or regions where our service providers, logistics partners, payment providers, technology providers, warehouses, dealers or support partners are located.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

9. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing and delivery, customer support, warranty and after-sales service, legal, tax, customs and accounting records, product safety and compliance records, dispute resolution, fraud prevention and security purposes.

The retention period may vary depending on the type of information, the purpose of processing and applicable legal requirements. When personal information is no longer needed, we will delete, anonymize or securely store it in accordance with applicable requirements.

10. How We Protect Personal Information

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information in a commercially reasonable manner.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

•  Access the personal information we hold about you

•  Request correction of inaccurate or incomplete information

•  Request deletion of personal information

•  Object to certain processing

•  Restrict certain processing

•  Request data portability

•  Withdraw consent where processing is based on consent

•  Opt out of certain marketing communications

•  Lodge a complaint with a data protection authority, where applicable

To exercise your privacy rights, please contact us at info@gearopt.com. We may need to verify your identity before responding to certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell or share; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain sale or sharing of personal information; the right to limit the use of sensitive personal information where applicable; and the right not to be discriminated against for exercising your privacy rights.

To make a California privacy request, please contact us at info@gearopt.com.

If our website uses advertising or analytics technologies that may be considered “sharing” under California law, we will provide appropriate opt-out options where required.

13. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or the United Kingdom, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict or object to the processing of your personal information, request data portability, withdraw consent and lodge a complaint with a supervisory authority.

You may contact us at info@gearopt.com to exercise these rights.

14. Children’s Privacy

Our website and products are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us, please contact us at info@gearopt.com, and we will take appropriate steps to review and delete the information where required.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use.

16. Product Safety, Warranty and Compliance Records

For certain products, especially water-sports, diving-related and high-pressure products, we may retain product safety, warranty, service, inspection or compliance-related records where necessary.

This may include information related to product model, serial number, purchase history, service history, warranty claim details, photos, videos, technical inspection information and customer support communications.

We use this information to assess warranty claims, provide after-sales support, improve product safety, support compliance obligations and manage product-related issues.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after the updated Privacy Policy is posted means that you acknowledge the updated policy.

18. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:

GEAROPT Customer Support

Email: info@gearopt.com

Website: www.gearopt.com

Business Hours: Monday-Friday, 9:00-18:00 GMT+8

Website Implementation Notes